Elements and Performance Criteria
- Plan and conduct interviews
- Confirm purpose and required outcome/s of interview
- Plan and initiate interview to achieve a specified purpose
- Use suitable questions appropriate to the purpose
- Exercise discretion and confidentiality, as appropriate
- Participate in interviews
- Employ active listening skills
- Apply self-presentation appropriate to the purpose
- Ask open and closed questions, as appropriate, to gain required response/information
- Clarify follow-up activities and report in accordance with procedures
- Take part in negotiations
- Select the appropriate communication medium
- State and clarify own and others' needs/wants
- Represent the views of fellow employees, including own group or team, to others