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Elements and Performance Criteria

  1. Plan and conduct interviews
  2. Confirm purpose and required outcome/s of interview
  3. Plan and initiate interview to achieve a specified purpose
  4. Use suitable questions appropriate to the purpose
  5. Exercise discretion and confidentiality, as appropriate
  6. Participate in interviews
  7. Employ active listening skills
  8. Apply self-presentation appropriate to the purpose
  9. Ask open and closed questions, as appropriate, to gain required response/information
  10. Clarify follow-up activities and report in accordance with procedures
  11. Take part in negotiations
  12. Select the appropriate communication medium
  13. State and clarify own and others' needs/wants
  14. Represent the views of fellow employees, including own group or team, to others

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Interviews include one (1) or more of the following:

job recruitment

job progression

performance reviews

grievance

Preparation includes one (1) or more of the following:

identifying interview goals

identifying selection/assessment criteria

identifying and inviting co-interviewers

planning interview

determining open and closed interview questions

preparing interview room

accessing required documents and materials

introductions and explanations

Active listening skills include the following:

appropriate body language and eye contact

acknowledgements

clarification of questions

appropriate responses

checking meaning

Communication medium includes one (1) or more of the following:

face-to-face meeting

telephone

email

written

advocacy